|Returns & Exchanges
Domestic Returns / Exchanges (non-BFCM)
We offer returns and exchanges on all domestic (US) orders. For returns, you have 21 days from the date of purchase to return for a refund. Orders placed from 11/17-11/28 will have until 1/15/2024 to return or exchange. For exchanges, you have up to 40 days to exchange for something else or store credit. Here’s how it works:
To make a return, click here.
To exchange for a different size, click here. We are offering a free $10 credit for all exchanges. It's basically free money. Give a new size or color or style a shot!
- Worn, used, or damaged returns and exchange will not be accepted.
If outside the return window, we can exchange or offer you store credit.
We charge a $7 restocking fee on returns.
International Returns / Exchanges
We accept returns and exchanges on all international orders within 21 days of the original date of delivery. Here's how it works:
Write us with your order number and a sentence or two explaining the reason for your return/exchange (your feedback will help us serve you better in the future).
- Depending on your location, we'll tell you where to send your return. Unfortunately, we can not cover return shipping costs.
- We'll refund or exchange the item (minus original shipping cost) 5-7 days after we receive the return.
Here are some situations in which we will not accept a return or exchange:
- Items delivered more than 18 days from date of return.
- Items that have been worn, damaged, or altered in any way that would prevent them from being sold as new.
- Items purchased from a third party (i.e. not from our website)
- Items purchased on final sale (i.e the sales section of our website)
We're pleased to offer Happy Returns to our customers! We have partnered with Happy Returns, to offer printer-free, packaging-free, and sustainable returns and exchanges with no return label. Simply start your return via our online portal and opt to drop off your return at a return bar!
- All eligible (unworn and unwashed) returns are accepted at Happy Returns Bars. These in-person returns will not incur a shipping label fee. A refund will be immediately processed upon return.
- You can initiate your Happy Return by selecting the option in our returns portal (here).
- Happy Returns will email you a QR code and an Express code to provide at your local Happy Returns Bar. Without a code, they will not be able to accept your return, so please be sure to set up the return before heading to Happy Returns and bring your QR code with you.
- If you experience issues starting your return online, please contact Happy Returns Customer Support directly at 877.750.4888.
- No shipping boxes or mailer envelopes are needed for Happy Returns Bar returns. Please return in original packaging.
- Happy Returns will not be able to make the exchange in their locations.
Find Happy Returns drop-off locations: here