Policies

Shipping

DOMESTIC SHIPPING

We ship domestic orders Mon - Fri, generally within 24 hours.

 

GROUND > delivers in 5 - 7 days

2-DAY > delivers in 2 days

NEXT DAY > delivers next day

 

INTERNATIONAL SHIPPING

WORLDWIDE EXPEDITED > delivers in 3 - 5 days

Customs processing times vary by country and item. Alas, we don't cover customs duties and tariffs. 

Returns

WEB RETURN POLICY

We accept returns within two weeks from delivery. Please return in original condition (ideally with hangtags too!)

 

RETURNS OR EXCHANGES

  1. Write us and we'll send you a free return shipping label.
  2. Send us back the item.
  3. We'll refund or exchange the item (minus shipping cost) within 5-7 days after receiving the return. 

    NOTES

    1. We don't cover return shipping for int'l orders.
    2. We only accept returns or exchanges for merchandise purchased through our website. 

     

    Well-Worn Project

    WELL-WORN PROJECT

    Here's how to participate in the project:

    1. Wear your product for a minimum of 8 months. The more wearing and washing the better! 
    2. Join the Family to get access to the Well-Worn Project. 
    3. Send us 3-4 photos of the product. Ideally, we're after a product that is well-worn, but not covered in stains, etc. 
    4. If your item is accepted, we'll reach out to you via email, provide a shipping label and a credit for 50% your next purchase

    Back to instructions.