FAQs
Orders
How quickly will my order ship out?
We fulfill orders everyday. Your order will be shipped within a couple days.
I'd like to cancel my order OR adjust the style/color/size
Easy! Please reach out to hey@alexcrane.co and we'll sort ya out.
I need my order rushed or by a specific date
We recommend selecting Overnight or 2 Day Air at checkout. If the order has already shipped reach out and we'll see what we can do.
Do you offer returns and exchanges?
Yep and it's super easy. Check out our return portal: HERE
Returns & Exchanges
Domestic Returns / Exchanges
We offer returns and exchanges on all domestic (US) orders. For returns, you have 30 days from the date of shipping to return for a refund. For exchanges, you have up to 40 days to exchange for something else or store credit.
To make a return, click here.To exchange for a different size or color, click here. If you have any issues exchanging or returning please reach out to hey@alexcrane.co
Worn, used, or damaged returns and exchange will not be accepted. If outside the return window, we can exchange or offer you store credit.
We charge a $7 restocking fee on returns.
International Returns / Exchanges
We accept returns and exchanges on all international orders within 30 days of the original date of delivery. Here's how it works:
- Write us with your order number and a sentence or two explaining the reason for your return/exchange (your feedback will help us serve you better in the future).
- Depending on your location, we'll tell you where to send your return. Unfortunately, we can not cover return shipping costs.
- We'll refund or exchange the item (minus original shipping cost) 5-7 days after we receive the return.