Shipping policy

Domestic

We offer free shipping on all domestic orders over $200. We ship Mon-Fri via USPS, generally within 72 hours of your order.  Please note that expedited orders must be placed before noon in order to receive the next business day. 

 

International

We fulfill international almost everyday. We offer two international shipping services:

1. International Priority Fully Landed Cost (4-9 business days): this service covers all shipping costs door-to-door, including all customs and duties. We pay customs on your behalf to ensure there are no delays in delivery. 

2. International Priority Customs Not Included (10-14 business days): this service only covers shipping cost. All customs and duties costs will be billed by the customs agency of the destination country.  

 

Missing/Lost Packages

If your package is lost in transit, please write us at hey@alexcrane.co and we'll try to track it down. With lost packages - we provide store credit or a replacement product instead of a refund.

If your package was delivered but is missing, please file a claim with USPS. Unfortunately, we can't cover the cost of replacing missing or stolen packages.